Terms & Conditions
Terms & Conditions
Safety
I have completed a COVID-19 infection and prevention course, which aligns with the standard hygiene protocol I have followed for 20 years. Measures include:
* Cleaning surfaces between clients.
* Using a fresh couch and pillow cover for each client.
* Washing hands and arms after each client or after touching a client’s feet before working on other parts of the body.
* Requesting clients to inform me at least 24 hours before their appointment if they suspect they may have a contagious illness.
It has been shown that, for several days after receiving an mRNA injection, recipients may release potentially harmful spike proteins through the skin. To protect myself and clients who have chosen not to receive COVID-19 vaccinations, I ask that you wait at least five days after receiving any COVID-19 or other mRNA-based injections before attending your ReSet appointment.
If any of the above safety measures are unacceptable to you, I completely understand if you choose not to proceed with your booking. I would be happy to recommend other Rolfing colleagues whose COVID-19 protocols may better suit your preferences.
General T's & C's
One session of Reset Rolfing is typically sufficient for me to assess whether you will benefit from the process, and for you to determine if Reset Rolfing suits you. If we agree to continue, I recommend scheduling the remaining sessions in advance to ensure continuity and secure a convenient time slot.
* All first appointments must be paid in full at the time of booking. Follow-up sessions can be reserved without payment. This is so that you can reserve multiple sessions and pay only as you use them.
* Missed appointments or cancellations with less than 24 hours’ notice will be charged at the full fee. However, if I can fill the slot at short notice, no fee will be charged. Please notify me promptly by phone, text, or email if you are unable to attend.
Your comfort is important, but it is also essential for me to see and work on your skin. The following options are recommended:
* Underwear.
* Loose-fitting cotton vest and shorts.
* Two-piece swimwear.
Please avoid wearing:
* Bicycle shorts, panty girdles, or garments with heavy elastic or lycra, as they are difficult to work through.
*Sports bras, as they make mid-back access challenging.
I do not take before-and-after photographs unless specifically requested. However, I will need you to stand in underwear (or your chosen attire from the list above) briefly so I can assess your posture and create drawn visual notes.
Rolfing does not force change; it invites it. It is not a passive process but a collaboration between the Rolfer and the client to explore new possibilities in an open and safe environment. Your full involvement and commitment are crucial:
* Stay present during sessions.
* Make an effort to complete any homework or suggestions provided between sessions.
Rolfers are trained to fully support their clients during and between sessions, as well as for a reasonable time afterwards. I am available to discuss any concerns arising from the work and can refer you to another specialist if your issue lies beyond my scope as a Rolfer.
I do all I can to create a safe, comfortable and relaxed environment for your sessions. Please let me know about any individual needs or preferences so that we can discuss reasonable adjustments to support your comfort. You are welcome to ask questions, request changes, or pause or stop a session at any time.
Your session records and anything you share with me are treated as confidential. Information will only be shared with your consent, or where disclosure is required or otherwise legally justified, for example to address a serious safeguarding concern.
As a Certified Advanced Rolfer®, I follow the profession’s code of ethics. If you have any concerns about your sessions or my professional conduct, you are welcome to raise them with me. I will take them seriously and seek to resolve them fairly and respectfully. If you would prefer to seek independent advice or make a formal complaint, you can contact the European Rolfing Association for guidance on its complaints procedure at www.rolfing.org.
Rolfing is contraindicated for certain medical conditions. It is your responsibility to declare all relevant medical issues and if you are in doubt to obtain your doctor’s consent before treatment. In the unlikely event of a situation where damages may be claimed against me, my public liability insurance is with Balens. A copy of the policy is available upon request.
Rolfing requires physical contact to help establish balance and alignment. By agreeing to these terms, you consent to necessary hands-on techniques during treatment.
You retain the right to refuse or decline any part of the treatment that feels uncomfortable or unacceptable.
In accordance with European General Data Protection Regulations (GDPR), your intake form, contact details, and treatment notes will be stored securely. None of this information will be shared with third parties, except my insurance company (Balens) in the event of a dispute.
By agreeing to these terms, you consent to the storage of your data for ongoing Rolfing treatment and for communication regarding appointments or updates related to Rolfing.